Here at Fashion Nova, we strive to make every shopping experience satisfactory for our customers. See below for answers to questions regarding shipping, returns, and other inquiries.
Ordering & Payment
I'm in love with an item, but it's out of stock on the site. What should I do and how often do you restock?
Good news! We get new items frequently, especially our most popular items. You can be notified by email by clicking the green “NOTIFY ME WHEN AVAILABLE” button at the top left corner of the page of the item. Once the item is restocked, you’ll be notified right away.
I am an international customer and I am not sure how much I'll be charged for a purchase.
Fashion Nova is proud to service our customers from all over the world! All pricing on our site is in USD, the conversion rate would depend on your issuing credit card company being used on the transaction.
What payment methods do you accept?
Fashion Nova offers a variety of payment options. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal and store credit in the form of e-gift cards.
Shipping
What company does Fashion Nova use to ship packages?
We offer USPS Priority mail, both domestic and internationally. Our expedited shipping is processed with Fed Ex.
How long does shipping within the US take?
We offer 2-day shipping on all orders with a flat rate of $6.00. In rare instances, delivery may take 3 days. We also offer FREE standard shipping (also in 2 business days) on orders over $75, after discount. For expedited shipping we offer 1-Business day for $15, orders must be placed by 1pm PST for it to be processed same day.
Tracking Your Order
How do I check on the status of my order?
You may view the status of your order
How can I track my package (domestic)?
In your shipping confirmation email, you'll get a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Or, visit USPS.com and enter the tracking number emailed to you.
Size Guide
I'm an international Fashionista. How do I find out what my size is?
To accommodate our customers around the globe, we provide a detailed Size Guide for our Fashionistas to reference. Access it HERE.
What are the inseams of your jeans?
On average, our jeans have an inseam of 30"-31" inches.
